How to deal with online patient reviews? Should you answer? How to answer? And should you be deleting negative comments?
These are all common questions we often get asked by our clients, and with reason! Online reviews seem to be a bit of a grey zone for Dentists, and we want to clarify how to best manage this area of your online marketing.
Online reviews are critical to the success of certain businesses as patients and customers often look into these reviews before making a decision to move forward. This is why responding to these reviews and building a positive online presence is important.
So how should you respond to these reviews? What tone to use? Should you be responding to positive reviews as well? And how to deal with negative reviews? All these are questions we answer in this week’s video.
In this video you will learn:
- Why responding to online patient reviews is important
- [2:52] Setting up some ‘rules’ on online reputation management
- [4:59]How to answer to negative reviews (we actually walk you through a negative dental review)
- How to answer to positive reviews
Patients oftentimes first scout Google for Doctor reviews before even visiting the Doctor or clinic’s website, which is why managing reviews properly is so absolutely key to attracting patients! – Nathalia Porras